Jellycat Jack Jellycat

Fast Shipping & Professional Packing

We can offer a variety of shipping options because of our long-term relationship with UPS FedEx DHL. Our warehouse personnel will pack all goods to our exacting requirements. Your items are carefully inspected and securely secured prior to shipment. Everyday we deliver thousands of packages to customers from all over the world. This shows our commitment to become the biggest online retailer in the world. Both Europe and the USA have distribution and warehouse centers.

Note: Orders containing more than one product are assigned a specific processing period dependent on the particular item.

Prior to shipping, our team will perform a thorough inspection on the products you ordered. Currently, most orders are shipped within 48-hours. The estimated delivery time is between 3-7 days.

Returns

Due to multiple entities, including the factory and the warehouse, we're unable to completely manage our stock. The actual stock can be changed at any time. Be aware that it's possible for your order to run out of stock even after you've placed your order.

Our policy is for 30 days. If 30 days have gone without a trace since the purchase, unfortunately we can't offer an exchange or refund.

You can only return a product if it is unused and still in the same condition when you first received it. It must also be in the original packaging.